Freemium
Leading digital analytics platform for product insights and customer journey analytics
analyticsproduct analyticscustomer insights
View detailsKey facts
Pricing
Freemium
Use cases
Customer support teams managing incoming inquiries through a centralized inbox that combines live chat and AI automation (verified: 2026-01-29), Sales departments tracking website visitor behavior in real-time to engage potential leads at the optimal moment (verified: 2026-01-29), Support managers converting website form submissions and emails into trackable tickets to monitor resolution history (verified: 2026-01-29)
Strengths
The platform integrates with major CRMs and communication tools including HubSpot, Salesforce, Zoho, Slack, and WhatsApp (verified: 2026-01-29), Mobile applications provide instant push notifications allowing agents to assign tickets and reply to customers from any location (verified: 2026-01-29), The system includes a built-in ticketing interface that allows teams to add internal notes and prioritize requests (verified: 2026-01-29)
Limitations
The Free plan restricts users to a maximum of 100 chat conversations and 20 tickets per month (verified: 2026-01-29), Users on the Free tier are limited to a seven-day chat history and a single agent seat (verified: 2026-01-29)
Last verified
Jan 29, 2026
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Strengths
- The platform integrates with major CRMs and communication tools including HubSpot, Salesforce, Zoho, Slack, and WhatsApp (verified: 2026-01-29)
- Mobile applications provide instant push notifications allowing agents to assign tickets and reply to customers from any location (verified: 2026-01-29)
- The system includes a built-in ticketing interface that allows teams to add internal notes and prioritize requests (verified: 2026-01-29)
Limitations
- The Free plan restricts users to a maximum of 100 chat conversations and 20 tickets per month (verified: 2026-01-29)
- Users on the Free tier are limited to a seven-day chat history and a single agent seat (verified: 2026-01-29)
FAQ
How does the platform handle customer inquiries across different communication channels?
Chatboq functions as an all-in-one platform that centralizes messages from live chat, emails, and form submissions into a single inbox. This allows teams to manage conversations and sync customer data across various integrations like Salesforce and WhatsApp from one interface (verified: 2026-01-29).
What specific features are available for teams to manage their support ticket workflow?
The platform includes a support ticketing system where chats and forms are turned into trackable tickets. Agents can assign these issues to specific team members, add internal notes for collaboration, and follow the full conversation history until resolution (verified: 2026-01-29).
What are the primary limitations for businesses using the free version of the software?
The Free plan is designed for small-scale use, offering one workspace and one agent seat. It includes basic ticket management and AI intelligence but limits visitor tracking to 100 monthly visitors and restricts file uploads to 5MB (verified: 2026-01-29).
