Freemium
All-in-one productivity platform for tasks, docs, goals, and team collaboration
project managementtask managementcollaboration
View detailsKey facts
Pricing
Freemium
Use cases
Customer support teams seeking to automate initial customer-facing interactions and pre-sales queries using autonomous AI agents (verified: 2026-01-29), Support agents requiring real-time response suggestions and internal knowledge retrieval during live customer conversations (verified: 2026-01-29), Back-office operations needing automated ticket tagging, routing, and workflow optimization based on intent clusters (verified: 2026-01-29)
Strengths
The platform provides a modular system of three specialized AI agents for customer-facing support, agent assistance, and back-office analysis (verified: 2026-01-29), Users can access multilingual capabilities including automated summarization and translation to resolve support inquiries in multiple languages (verified: 2026-01-29), The system integrates sentiment analysis and topic trend tracking to provide actionable insights into the voice of the customer (verified: 2026-01-29)
Limitations
The Essential plan requires a minimum of three seats and limits the user to a single AI agent (verified: 2026-01-29), Automated resolutions through the Front agent incur an additional cost of 0.75 Euro per resolution across all pricing tiers (verified: 2026-01-29)
Last verified
Jan 29, 2026
Strengths
- The platform provides a modular system of three specialized AI agents for customer-facing support, agent assistance, and back-office analysis (verified: 2026-01-29)
- Users can access multilingual capabilities including automated summarization and translation to resolve support inquiries in multiple languages (verified: 2026-01-29)
- The system integrates sentiment analysis and topic trend tracking to provide actionable insights into the voice of the customer (verified: 2026-01-29)
Limitations
- The Essential plan requires a minimum of three seats and limits the user to a single AI agent (verified: 2026-01-29)
- Automated resolutions through the Front agent incur an additional cost of 0.75 Euro per resolution across all pricing tiers (verified: 2026-01-29)
FAQ
What are the primary functions of the three different AI agents offered by the platform?
The platform utilizes Front for autonomous customer interactions, Companion to assist human agents with response suggestions, and Analyst for back-office ticket routing and data tagging. These agents work collaboratively to manage the entire support lifecycle from initial contact to backend data organization (verified: 2026-01-29).
How does the pricing structure work for businesses interested in deploying these AI agents?
Pricing is structured into Essential, Advanced, and Enterprise tiers starting at 29 Euro per seat monthly when billed annually. Each plan includes a base seat fee, a 0.15 Euro fee per conversation, and a 0.75 Euro fee for every resolution handled by the autonomous Front agent (verified: 2026-01-29).
Which specific features are available for organizing and analyzing customer support data?
Cobbai includes a Knowledge Hub for centralizing information, a Topics tool for organizing support by intent clusters, and a Voice of the Customer module for sentiment analysis. These tools allow teams to identify trends and segment data for better decision-making (verified: 2026-01-29).
