Freemium
Leading digital analytics platform for product insights and customer journey analytics
analyticsproduct analyticscustomer insights
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Pricing
Freemium
Use cases
Software developers building voice agents who require real-time speech-to-text and speech-to-speech capabilities for interactive applications (verified: 2026-01-29), Healthcare technology providers creating medical scribes to automate the documentation of patient encounters using specialized transcription models (verified: 2026-01-29), Contact center managers implementing conversation intelligence to analyze customer interactions and reduce support ticket volumes (verified: 2026-01-29)
Strengths
The platform provides a developer-first API that supports both pre-recorded audio file transcription and real-time streaming speech-to-text (verified: 2026-01-29), Users can deploy models through multiple methods including cloud-based services, self-hosted environments, and VPC setups for data residency (verified: 2026-01-29), The LLM Gateway allows developers to apply large language models to spoken data for advanced audio intelligence and understanding (verified: 2026-01-29)
Limitations
The free tier limits pre-recorded audio transcription to 185 hours and streaming audio to 333 hours (verified: 2026-01-29), Access to dedicated technical support and customized SLAs requires moving beyond the free tier to a paid plan (verified: 2026-01-29)
Last verified
Jan 29, 2026
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Strengths
- The platform provides a developer-first API that supports both pre-recorded audio file transcription and real-time streaming speech-to-text (verified: 2026-01-29)
- Users can deploy models through multiple methods including cloud-based services, self-hosted environments, and VPC setups for data residency (verified: 2026-01-29)
- The LLM Gateway allows developers to apply large language models to spoken data for advanced audio intelligence and understanding (verified: 2026-01-29)
Limitations
- The free tier limits pre-recorded audio transcription to 185 hours and streaming audio to 333 hours (verified: 2026-01-29)
- Access to dedicated technical support and customized SLAs requires moving beyond the free tier to a paid plan (verified: 2026-01-29)
FAQ
What deployment options are available for organizations with strict data residency or security requirements?
Organizations can choose from several deployment models including the standard Voice AI Cloud or self-hosted options such as On-prem, EU-based hosting, and Virtual Private Cloud (VPC) environments. These options allow for compliance with EU Data Residency standards and HIPAA requirements through a BAA (verified: 2026-01-29).
How does the platform handle the application of large language models to audio data?
The platform includes an LLM Gateway, which is a framework specifically designed for applying Large Language Models to spoken data. This allows developers to analyze audio content, implement guardrails, and extract intelligence from transcriptions using models like Gemini 3 Pro (verified: 2026-01-29).
What are the specific limitations for developers using the free access tier of the API?
The free tier provides access to Speech-to-Text and Audio Intelligence models with a limit of 185 hours for pre-recorded audio and 333 hours for streaming. It also restricts streaming to 5 new streams per minute and provides community-based support rather than dedicated technical assistance (verified: 2026-01-29).
