Freemium
Leading digital analytics platform for product insights and customer journey analytics
analyticsproduct analyticscustomer insights
View detailsKey facts
Pricing
Freemium
Use cases
Customer support teams seeking to automate responses across website chat, WhatsApp, and social media channels simultaneously (verified: 2026-01-29), Sales departments requiring automated lead capture and synchronization with CRM systems to manage prospect data (verified: 2026-01-29), Businesses needing to provide 24/7 multi-channel support while maintaining a unified experience across mobile and web (verified: 2026-01-29)
Strengths
The platform supports omnichannel deployment across more than 10 channels including WhatsApp, Facebook, Instagram, and website widgets (verified: 2026-01-29), Security features include AES-256 encryption and GDPR readiness to ensure that customer conversations remain private and safe (verified: 2026-01-29), Real-time analytics dashboards provide deep insights into user behavior and business impact with the ability to export data via CSV (verified: 2026-01-29)
Limitations
The Free and Starter plans are restricted to a single team seat, requiring an upgrade to the Professional plan for multiple users (verified: 2026-01-29), Advanced AI models and API access are gated behind paid tiers, with the Free plan limited to fast models only (verified: 2026-01-29)
Last verified
Jan 29, 2026
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Strengths
- The platform supports omnichannel deployment across more than 10 channels including WhatsApp, Facebook, Instagram, and website widgets (verified: 2026-01-29)
- Security features include AES-256 encryption and GDPR readiness to ensure that customer conversations remain private and safe (verified: 2026-01-29)
- Real-time analytics dashboards provide deep insights into user behavior and business impact with the ability to export data via CSV (verified: 2026-01-29)
Limitations
- The Free and Starter plans are restricted to a single team seat, requiring an upgrade to the Professional plan for multiple users (verified: 2026-01-29)
- Advanced AI models and API access are gated behind paid tiers, with the Free plan limited to fast models only (verified: 2026-01-29)
FAQ
How does the token-based pricing system work for different AI actions and responses?
Coniva.ai utilizes a token-based system where different actions consume specific amounts. For example, human handoffs cost between 3 and 10 tokens depending on the plan, while AI actions cost 3 to 5 tokens. Users can track usage in real-time and set up auto-refills to prevent service interruptions (verified: 2026-01-29).
What options are available for businesses that exceed their monthly token allocation?
When a user reaches 80% of their token limit, the platform sends a notification. Users have the option to purchase additional tokens at competitive rates or upgrade to a higher tier for better value. Service continues without interruption if auto-refill is configured (verified: 2026-01-29).
Can the AI agents be integrated with existing third-party productivity and marketing tools?
Yes, the platform supports integrations with various tools including Zapier, Make, and CRM systems. It also features calendar integration and lead management capabilities to sync captured data directly into a business's existing workflow (verified: 2026-01-29).
