Freemium
Leading digital analytics platform for product insights and customer journey analytics
analyticsproduct analyticscustomer insights
View detailsKey facts
Pricing
Freemium
Use cases
Customer support teams requiring a shared inbox to manage unlimited live chat conversations and teammate collaborations simultaneously (verified: 2026-01-29), Website owners needing to capture lead information by requesting names and emails before starting a chat session (verified: 2026-01-29), Support managers looking to automate responses using an AI agent trained on a 40 MB knowledge base (verified: 2026-01-29)
Strengths
The platform provides unlimited live chat threads and unlimited team members on paid plans without per-user billing (verified: 2026-01-29), Users can integrate the live chat widget into any website using a simple copy-paste installation process (verified: 2026-01-29), The system automatically sends email notifications to customers if they leave the chat and alerts staff of new requests (verified: 2026-01-29)
Limitations
The Free plan restricts users to a maximum of 30 chat threads per month and a single user (verified: 2026-01-29), AI support capabilities are gated behind the Plus plan which limits knowledge base uploads to 40 MB (verified: 2026-01-29)
Last verified
Jan 29, 2026
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Strengths
- The platform provides unlimited live chat threads and unlimited team members on paid plans without per-user billing (verified: 2026-01-29)
- Users can integrate the live chat widget into any website using a simple copy-paste installation process (verified: 2026-01-29)
- The system automatically sends email notifications to customers if they leave the chat and alerts staff of new requests (verified: 2026-01-29)
Limitations
- The Free plan restricts users to a maximum of 30 chat threads per month and a single user (verified: 2026-01-29)
- AI support capabilities are gated behind the Plus plan which limits knowledge base uploads to 40 MB (verified: 2026-01-29)
FAQ
What are the primary differences between the Free plan and the paid Base plan?
The Free plan is limited to 30 threads per month and one user, whereas the Base plan offers unlimited threads and unlimited team members for a flat monthly fee. The Base plan also includes an unlimited Help Center and 1000 AI Assist credits (verified: 2026-01-29).
How does the platform handle customer communication if a user goes offline during a chat?
If a customer leaves the chat interface, Helploom follows up with them via email. Additionally, support staff receive email notifications for every new request to ensure no messages are missed during out-of-office hours (verified: 2026-01-29).
What specific features are included in the AI-powered Plus subscription tier?
The Plus plan includes all Base features along with automated AI support powered by a custom knowledge base. It provides 5,000 messages per month and allows for a 40 MB knowledge base upload to train the AI agent (verified: 2026-01-29).
