Freemium
Leading digital analytics platform for product insights and customer journey analytics
analyticsproduct analyticscustomer insights
View detailsKey facts
Pricing
Freemium
Use cases
Customer support teams using Microsoft Teams or Slack to manage live website chat interactions directly from their existing workspace (verified: 2026-01-29), E-commerce businesses deploying AI chatbots to automatically resolve up to 75% of customer inquiries across multiple digital channels (verified: 2026-01-29), Agencies requiring white-label live chat solutions to provide branded customer engagement tools for their own client portfolios (verified: 2026-01-29)
Strengths
The platform integrates directly with Microsoft Teams, Slack, Google Chat, Zoom, and Webex, allowing teams to respond without learning new software (verified: 2026-01-29), Every subscription plan includes support for unlimited team members, which allows businesses to scale their support operations without increasing per-agent costs (verified: 2026-01-29), AI chatbots utilize specific models including ChatGPT, Claude, and Gemini to automate responses and perform AI actions for website visitors (verified: 2026-01-29)
Limitations
Users must have an active account with a supported communication platform like Slack or Microsoft Teams to utilize the core response features (verified: 2026-01-29), Full access to the platform's capabilities requires a paid subscription after the initial 14-day free trial period concludes (verified: 2026-01-29)
Last verified
Jan 29, 2026
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Strengths
- The platform integrates directly with Microsoft Teams, Slack, Google Chat, Zoom, and Webex, allowing teams to respond without learning new software (verified: 2026-01-29)
- Every subscription plan includes support for unlimited team members, which allows businesses to scale their support operations without increasing per-agent costs (verified: 2026-01-29)
- AI chatbots utilize specific models including ChatGPT, Claude, and Gemini to automate responses and perform AI actions for website visitors (verified: 2026-01-29)
Limitations
- Users must have an active account with a supported communication platform like Slack or Microsoft Teams to utilize the core response features (verified: 2026-01-29)
- Full access to the platform's capabilities requires a paid subscription after the initial 14-day free trial period concludes (verified: 2026-01-29)
FAQ
How does Social Intents integrate with existing team communication tools like Microsoft Teams or Slack?
Social Intents connects your website's live chat directly to Microsoft Teams, Slack, or Google Chat. When a visitor starts a chat on your site, the message appears in your chosen communication channel, allowing your team to respond immediately without switching applications or installing new software (verified: 2026-01-29).
What types of artificial intelligence models are available to power the automated chatbots?
The platform supports several advanced AI models including ChatGPT, Claude, and Gemini. These models enable businesses to create chatbots that handle 75% of customer inquiries automatically, while providing the option for human agents to take over the conversation when necessary (verified: 2026-01-29).
Does the platform charge a fee for every individual agent who uses the chat system?
No, the service does not use per-agent pricing. Every plan supports unlimited team members, which allows businesses to scale their customer support and sales efforts without incurring additional costs for each new staff member added to the system (verified: 2026-01-29).
