Tiledesk

Freemium

Design, deploy, and manage chatbots and live chat widgets on multiple channels

Tiledesk is an open-source AI operating system designed to automate customer support, marketing, and information retrieval. The platform features a no-code Design Studio, a Knowledge Base, and multi-channel support for WhatsApp and Facebook Messenger. It serves enterprise users in retail, education, and legal sectors by enabling scalable multi-agent workflows with human-in-the-loop capabilities (verified: 2026-01-29).

Jan 29, 2026
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Pricing: Freemium
Last verified: Jan 29, 2026
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Key facts

Pricing

Freemium

Use cases

Customer service teams automating multi-channel support through a unified interface for chat and messaging (verified: 2026-01-29), Marketing and sales departments deploying shopping assistants to guide users through the purchasing process (verified: 2026-01-29), Educational institutions implementing semantic search and information retrieval systems for students and staff (verified: 2026-01-29)

Strengths

The platform provides a no-code Design Studio for building enterprise-grade agentic AI solutions and automated workflows (verified: 2026-01-29), Users can deploy chatbots across multiple channels including WhatsApp Business, Facebook Messenger, and web widgets (verified: 2026-01-29), The open-source architecture allows for human-in-the-loop transitions and integration with external APIs and MCP (verified: 2026-01-29)

Limitations

Access to the full suite of enterprise features requires a 14-day trial or a custom agent request (verified: 2026-01-29), Full implementation of complex multi-agent workflows requires integration with external platforms like Make or the Developer Hub (verified: 2026-01-29)

Last verified

Jan 29, 2026

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Strengths

  • The platform provides a no-code Design Studio for building enterprise-grade agentic AI solutions and automated workflows (verified: 2026-01-29)
  • Users can deploy chatbots across multiple channels including WhatsApp Business, Facebook Messenger, and web widgets (verified: 2026-01-29)
  • The open-source architecture allows for human-in-the-loop transitions and integration with external APIs and MCP (verified: 2026-01-29)

Limitations

  • Access to the full suite of enterprise features requires a 14-day trial or a custom agent request (verified: 2026-01-29)
  • Full implementation of complex multi-agent workflows requires integration with external platforms like Make or the Developer Hub (verified: 2026-01-29)

FAQ

What communication channels does the platform support for deploying automated AI agents?

The platform enables deployment across several major communication channels including WhatsApp Business and Facebook Messenger. It also supports web-based live chat widgets and integrates with automation tools like Make to ensure a consistent multichannel presence for customer service and sales operations (verified: 2026-01-29).

Does the system allow for human intervention when an AI agent cannot resolve a query?

Yes, the platform is designed to support human-in-the-loop workflows. This ensures that while AI agents handle initial information retrieval and automated tasks, human operators can step in to manage complex conversational scenarios that require personal attention (verified: 2026-01-29).

What specific industries can benefit from using this AI operating system for their workflows?

The solution is built for a wide range of industries including E-commerce, Retail, Consulting, Legal Services, and Educational Institutions. It provides specialized templates and tools for customer support, marketing, and internal operations across these diverse sectors (verified: 2026-01-29).