Trails.so

Freemium

A tool to create step-by-step guides from recorded processes.

Trails.so is a documentation tool that transforms screen recordings into step-by-step guides and videos. It features automatic AI cleanup, branded video generation with voiceovers, and text-based video editing. The platform serves customer success teams and operations managers by providing a free tier for public guides and a Pro tier for private internal documentation and advanced exports. (verified: 2026-01-29)

Jan 29, 2026
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Pricing: Freemium
Last verified: Jan 29, 2026
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Key facts

Pricing

Freemium

Use cases

Customer success teams creating interactive how-to guides and branded videos to reduce the need for live support calls (verified: 2026-01-29), Internal operations managers documenting company processes by recording screen actions to generate step-by-step SOPs for team onboarding (verified: 2026-01-29), Knowledge base administrators embedding polished process documentation and AI-voiced videos into existing help centers or websites (verified: 2026-01-29)

Strengths

The platform automatically generates both a step-by-step written guide and a polished video with AI voiceover from a single recording (verified: 2026-01-29), Users can edit the generated video content simply by modifying the text within the written guide for streamlined updates (verified: 2026-01-29), The free tier allows for unlimited public guides and unlimited editors without requiring a credit card for initial signup (verified: 2026-01-29)

Limitations

Access to private and team-only guides is restricted to the paid Pro plan tier starting at twelve dollars per editor (verified: 2026-01-29), Exporting documentation to PDF, HTML, or Markdown formats requires a paid subscription rather than being available on the free plan (verified: 2026-01-29)

Last verified

Jan 29, 2026

Strengths

  • The platform automatically generates both a step-by-step written guide and a polished video with AI voiceover from a single recording (verified: 2026-01-29)
  • Users can edit the generated video content simply by modifying the text within the written guide for streamlined updates (verified: 2026-01-29)
  • The free tier allows for unlimited public guides and unlimited editors without requiring a credit card for initial signup (verified: 2026-01-29)

Limitations

  • Access to private and team-only guides is restricted to the paid Pro plan tier starting at twelve dollars per editor (verified: 2026-01-29)
  • Exporting documentation to PDF, HTML, or Markdown formats requires a paid subscription rather than being available on the free plan (verified: 2026-01-29)

FAQ

How does the platform handle mistakes made during the initial screen recording process?

The AI automatically cleans up the recording to remove errors, allowing users to record a rough version. This ensures the final output is a polished step-by-step guide and branded video (verified: 2026-01-29).

What specific features are included in the free version of the Trails software?

The free plan includes unlimited public guides, unlimited editors, and unlimited viewers. It also provides screenshot annotation, AI-generated titles, and the ability to embed guides anywhere or share them via a link (verified: 2026-01-29).

What additional capabilities are unlocked when a user upgrades to the Trails Pro subscription?

The Pro plan adds unlimited video generation, private team guides, and the ability to blur sensitive information. It also enables voice transcription and exports to PDF, HTML, and Markdown formats (verified: 2026-01-29).