Freemium
Leading digital analytics platform for product insights and customer journey analytics
analyticsproduct analyticscustomer insights
View detailsKey facts
Pricing
Freemium
Use cases
E-commerce merchants seeking to identify purchase barriers by deploying post-purchase surveys directly within their Shopify storefronts (verified: 2026-01-29), Marketing teams aiming to reduce advertising waste by collecting customer attribution data through targeted on-site survey widgets (verified: 2026-01-29), Customer success managers tracking Net Promoter Scores by sending automated feedback requests via email and SMS channels (verified: 2026-01-29)
Strengths
The platform provides an AI-powered chat interface that allows users to query an AI model trained on their specific business and response data (verified: 2026-01-29), Users can deploy surveys across multiple channels including on-site embeds, email, and SMS to reach customers at various journey stages (verified: 2026-01-29), The software includes an automatic translation feature that enables businesses to offer surveys in multiple languages for international audiences (verified: 2026-01-29)
Limitations
The Lite plan restricts data collection to a maximum of 100 responses and 100 emails per month (verified: 2026-01-29), White label support and automatic AI insights are excluded from the free tier and require a paid subscription (verified: 2026-01-29)
Last verified
Jan 29, 2026
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Strengths
- The platform provides an AI-powered chat interface that allows users to query an AI model trained on their specific business and response data (verified: 2026-01-29)
- Users can deploy surveys across multiple channels including on-site embeds, email, and SMS to reach customers at various journey stages (verified: 2026-01-29)
- The software includes an automatic translation feature that enables businesses to offer surveys in multiple languages for international audiences (verified: 2026-01-29)
Limitations
- The Lite plan restricts data collection to a maximum of 100 responses and 100 emails per month (verified: 2026-01-29)
- White label support and automatic AI insights are excluded from the free tier and require a paid subscription (verified: 2026-01-29)
FAQ
What are the primary methods available for installing Zigpoll on a business website?
Businesses can integrate the platform by installing the dedicated Shopify application or by adding a provided embed code to their website. These methods are designed to be no-code solutions that allow for a setup process completed in under five minutes (verified: 2026-01-29).
How does the AI functionality assist with the analysis of customer survey responses?
The platform features an AI chat interface and automatic insights that process response data. This allows users to ask specific questions to an AI model trained on their business data, which helps in identifying why customers stop buying (verified: 2026-01-29).
Does the platform offer a free version for businesses with low response volume?
Yes, a Lite plan is available that is free forever and does not require a credit card. This plan includes 100 responses per month, 100 emails per month, and allows for unlimited surveys with flexible question formats (verified: 2026-01-29).
